Privacy Policy

Information We Collect

When you contact us, book a free SoftWave consultation, or subscribe to SMS messaging services, we may collect:

• Name, email address, and phone number
• Mobile number, if you opt in to SMS
• Preferences about messaging, such as the frequency and type of messages you would like to receive
• Optional SMS consent status, if you check the SMS box

We do not collect medical or health information through the SoftWave landing page. Appropriateness for any treatment is determined by a licensed provider during your in-person consultation.

How We Use Your Information

We use the information you provide to:

• Respond to inquiries and schedule free consultations
• Send SMS messages only if you check the optional SMS consent checkbox, including inquiry responses, consultation scheduling, appointment confirmations, reminders, and visit updates
• Monitor and improve our offerings
• Respond to your inquiries or feedback

Privacy Policy for SMS Messaging

If you affirmatively check the optional SMS consent checkbox on our website form, Starwood Med Spa may send you SMS/text messages. These messages may include inquiry responses, SoftWave consultation scheduling, appointment confirmations, reminders, and visit updates. Providing a phone number or submitting the form without checking the SMS box does not constitute consent to receive text messages. Using this website does not constitute SMS consent.

Message frequency may vary. Message and data rates may apply. Consent is not a condition of purchase. Reply STOP to opt out. Reply HELP for help or contact us at info@starwoodmedspa.com or (214) 705-0400.

You can opt out of receiving SMS messages from us at any time by replying STOP to any message you receive. Upon receiving your opt-out request, we will stop sending you messages within a reasonable timeframe.

Your mobile information will not be sold or shared with third parties for promotional or marketing purposes. We will not share mobile information with third parties for promotional or marketing purposes. We will not share your mobile number with third parties for their marketing purposes without your express consent. We may share your mobile number with our service providers who assist us in sending SMS messages, provided they maintain the same standards of privacy.

All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties. We will not share your opt-in to an SMS campaign with any third party for purposes unrelated to providing you with the services of that campaign. We may share your Personal Data, including your SMS opt-in or consent status, with third parties that help us provide our messaging services, including but not limited to platform providers, phone companies, and any other vendors who assist us in the delivery of text messages.

Your phone number is used solely for communicating with you about the consultation or services you requested.

Sharing Your Information

We will not share your mobile number with third parties for their marketing purposes without your express consent. We may share limited information with service providers who help us operate our website, schedule consultations, or deliver messages.

Data Security

We have implemented appropriate technical and organizational measures to protect your personal information against unauthorized access, destruction, or alteration.

Billing and Payment

We accept the following forms of payment: Cash, Visa, MasterCard, Discover, American Express, and Starwood Med Spa gift cards and certificates.

NSF/Returned Check Policy

Returned checks will incur a $35.00 return check fee.

Cancellation Policy

• Starwood Med Spa requires a 24-hour notice to cancel or reschedule an appointment.
• For all appointments, credit card information is required to be kept on file. In the event you miss a scheduled appointment and/or do not cancel your appointment prior to 48 hours, and/or an unapproved cancellation, your card will be charged a $50 No Show fee.
• If you arrive more than ten minutes late for your scheduled appointment, it will be considered a No Show. At that time, your card will be charged the $50 No Show fee. Provision of services for late appointments will be at Starwood Med Spa's discretion.
• If a client has excessive no-shows or last-minute cancellations, Starwood Med Spa reserves the right to refuse further service, regardless of contracts or other set appointments. Any monies paid will be forfeited or considered non-refundable.

Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will notify you by revising the effective date at the top of this policy and, in some cases, provide you with additional notice (such as a message on our website).

Contact Us

If you have any questions about this Privacy Policy or our SMS messaging services, please contact us at:

6950 Lebanon Rd. Suite 105
Frisco, TX 75034
Email: info@starwoodmedspa.com
Phone: (214) 705-0400

Terms and Conditions: https://book.starwoodmedspa.com/terms-and-conditions